System Introduction

Comparison between traditional localized call customer service system and cloud based customer service

Intelligent call platform - deeply integrated with work order management

intelligent interaction

Scene based voice interaction, automatic query of temporary announcements.

Regular customer mode

The user's call is associated with the agent, and the connection is unique.

Telephone call recording

Automatically store recording files of the work order processing process.

Voice process release

Automatically set up IVR process based on hot events, gas outage notifications, emergencies, etc.

Comparison between traditional localized call customer service system and cloud based customer service

Provide industry-specific knowledge base and enjoy intelligent sensing interactive experience. Directly pushing accurate content allows customer service to answer questions for customers in the first time, greatly reducing business processing time.

PC+mobile data interoperability

APP work order interaction: 24/7 offline, taking photos and uploading processing results, recording or recording user satisfaction;

WeChat QR code review: compress follow-up and feedback time, improve work order completion cycle;

Data dashboard enhances internal management efficiency of enterprises